Undergraduate Courses

Some of the courses available through The Sullivan University System that can be taken for credit or adapted for your corporate training needs are listed below. This list is by no means exhaustive and The Sullivan University System is eager to discuss any custom design that your organization may require.

Principles of Conflict Resolution

Conflicts invariably arise between individuals in organizations, between organizational components, or between institutions. Research indicates that 30-40% of a manager’s daily activities are devoted to dealing with some form of interpersonal conflict. The purpose of this course is to help managers understand, analyze, and manage conflict. In addition to increasing communication skills, the course focuses on the human and emotional aspects of conflict including the influence of anger, gender, culture, forgiveness, and linguistics. The skill sets developed during this course will not only help students understand organizational strategic approaches to conflict management and implementation of conflict management systems, but they will also give them the requisite skills to assist with daily interactions with managers and peers.

Managing Diversity

This course is designed to deepen students’ cultural awareness and to help them understand and manage all aspects of workplace diversity. Topics discussed include culture, gender, race, and age. By applying the principles and techniques learned, students will be better able to understand and work with an increasingly diverse workforce. Students learn to appreciate diversity among individuals, understand advantages of a well-managed workforce, recognize and manage stereotyping, reduce EEO occurrences, and develop creative solutions to manage diversity issues.

The Manager as Negotiator

This course is designed to help students develop strategies and prepare for effective negotiation. Topics discussed include defining negotiation as a management core competency, characteristics of effective negotiators, and strategies for rational and relationship-building negotiation. By applying the principles and techniques learned, students will be able to better understand the dynamics of effective negotiation. Students learn to improve their negotiation skills, develop general strategies for successful negotiation, identify factors in the global economy that make negotiation a core competency, understand myths of negotiation, and produce win-win resolutions for all parties.

Analyzing Organizational Conflict

This course is designed to help students develop a conflict resolution program by integrating material from the previous courses. The students demonstrate their knowledge of conflict resolution, diversity, and negotiation as it pertains to the workplace. By applying the principles and techniques learned, students are able to understand the dynamics and benefits of diagnosing conflict, examining recurrent themes of conflict causes, performing an interest analysis, understanding how diversity impacts workplace conflict, negotiating resolutions to conflict and determining which method of alternative dispute resolution is most appropriate for various workplace conflicts.