• IT portal
• The IT Helpdesk can be contacted at itsupport@sullivan.edu, or by calling 866.755.7807
• For Blackboard assistance that is not password related, please refer to Blackboard 24/7 support

• Username – Your username will be your school-assigned Student ID.
• The format is: the first letter of your first name; up to the first five letters of your last name; followed by four numbers (i.e. jstude1234).
• Password – This is by default your social security number without any dashes or spaces (123456789).
• After your first login, you will be prompted to create a new password.
• IT Introduction Video:

• Student Portal
• Student Portal brochure
• Student Portal Video Walkthrough:

• Blackboard
• Blackboard Tutorials
• Blackboard Walkthrough Video:

• Office 365
• Login instructions

1. Username: Your username for your student email account will be your full student email address. The format is StudentID@my.sullivan.edu (i.e. jstude1234@my.sullivan.edu).
2. Password – This is by default your social security number without any dashes or spaces (123456789). If you changed your student account password after your first login, use that instead.

• Office 365 Walkthrough Video:

• VDI
• There are two options for accessing your Virtual Desktop. The light version will use your browser to connect, or you can use the Citrix Workspace App. The Application can be downloaded here
• VDI Walkthrough Video:

Once you have completed all the IT Sections above, please return here.