Support Technician Certificate
The purpose of this program is to prepare graduates for entry-level positions in technical support positions and related fields. The program provides the foundation to obtain the fundamental knowledge of the various theoretical components and practical skills of technical support as the basis for entry-level employment within various technical support related disciplines. Students will learn the basics of programming, computer use, Microsoft PowerPoint, Word, Excel, and Access along with hardware and software installation, configuration, and maintenance, including computer networking and device troubleshooting. Additionally, students will learn organizational structures.
Program Information
Program Highlights
In addition to being a freestanding certificate, the Support Technician Certificate program coursework may be selected as the information technology elective for other programs. If a student has completed a Sullivan University degree, which includes the coursework for the Associate of Science in Computer Information Technology, students may apply for the Support Technician Certificate when completing the graduation application.
- 24 credit hours total
- 9 months normally to complete – Part Time Only Option – 8 Credit Hours per Quarter
- $420 per credit hour
Length of Class
11 Week Quarters
- Online or On Campus Classes Available (On Campus Night Classes Available)
- Asynchronous Online Courses Available – Classes completed through Blackboard. No specific class time, deadlines typically Wednesday and Sunday.
- Program is only compatible with part time enrollment – 8 credit hours for four quarters – 8/8/8
- Students will work in module-based courses for this program where each class will be taught for 5.5 weeks and only one at a time.
Next Steps After Interview
Application, Unofficial Transcripts, FAFSA, KY Residency (if applicable)
Courses
Total Credit Hours: 24
Course
Title
Credit Hours
CSC 105
4.00
CSC 118
4.00
MNE 108
4.00
MNE 109
4.00
MNE 111
4.00
MGT 114
4.00
Total Credit Hours: 24
