Donna Estes, MPM, RHIT, CPHQ-Retired, is the Program Director/Instructor for the Health Information Management Program at Georgia Northwestern Technical College and Subject Matter Expert/Adjunct Instructor at Sullivan University. Mrs. Estes' career covers a decade in the HIM industry and includes auditing, project management data analytics, and performance improvement experiences. Mrs. Estes holds degrees and certifications in the following areas: masters of project management, bachelors of science in mathematics with honors, associates of science in HIT with high honors, associates of arts in business administration with high honors, and Six Sigma Lean Green Belt in Healthcare.